1) Courses & curriculum access
- Cooling-off window: 7 days from purchase if you have watched less than 20% of the total content and haven’t downloaded gated files.
- Refunds are not available after certificate issuance or extensive usage (>20%) of the course content.
- Course transfers to another learner are not supported; however we can reschedule cohort dates where applicable.
Tip: Not sure a course fits your goals? Email us and we’ll help choose the right path before you buy.
2) Subscriptions (monthly/annual)
- Subscriptions renew automatically until you cancel. You can cancel anytime from your account or by contacting support.
- Refunds: We don’t refund the current billing period once access has been provided. Your plan remains active until the end of the paid term.
- Annual plans cancelled during the term are not refundable, but will not renew at the next cycle.
3) VPS plans
- Because VPS capacity is provisioned immediately, fees are generally non-refundable after activation.
- If a technical fault on our side makes the service unavailable for 24+ consecutive hours, we will offer a pro-rated credit or plan extension.
- Network issues outside our control (ISP, broker server, third-party outages) are not eligible for refunds.
Reminder: Always keep snapshots/backups and enable alerts/auto-restart to minimise downtime.
4) Digital downloads & tools (EAs, templates)
- Due to the nature of digital goods, all sales are final once the file has been downloaded or license keys have been issued.
- If you experience a defect we can reproduce, we will repair/replace the file. If that’s not possible, we may issue store credit at our discretion.
5) How to request a refund or cancellation
- Email tradelikemaster07@gmail.com or info@tradelikemaster.com from your registered address.
- Include your order ID, product/plan name, and a short description of the issue.
- For VPS or automation issues, attach screenshots/logs if available.
6) Processing & timelines
- We aim to review requests within 2–3 business days.
- Approved refunds are issued to the original payment method. Banks/gateways may take 5–7 business days to show the credit.
- Gateway charges or cross-border fees, if any, are non-refundable.
7) Exceptions & special cases
- Accounts flagged for abuse, chargebacks, or ToS violations are ineligible for refunds.
- Promotional/bonus items are forfeited on refund.
- Where required by law (e.g., consumer protection rules), we will follow the applicable statutory rights.
